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Return Policy
Return Policy
Returns Policy for Online-Only Purchases
Non-Custom Made Product Returns Policy

Any non-custom made product (except loose stone) purchased through RingItOn can be returned within 180 days of ordering for a full refund of the purchase price, regardless of the reason why you are returning it.

Should you wish to return any product to us, please email us at ringiton.com.au@gmail.com to request a product return. We will then email you full details of what will be required for you to do in order to successfully return the item.

Terms and Conditions for Non-Custom Made Product Return Policy

1. The 180 days starts from the day you received the item in question
2. Any item returned must be returned in ‘as new’ condition in its original packaging.
3. Any refund is for the purchase price of the item in question excluding any postage costs incurred in this purchase.
4. If the product is not returned in its originals packaging, only 55% of the original purchase price will be refunded.
5. Once the item of jewellery has been worn, it cannot be returned under our returns policy unless the item is faulty.
6. The returns policy does not apply to promotional or clearance products. providing they have not been used and are returned in their original packaging.
7. Our returns policy does not apply to limited edition products labelled with the code LE.

Custom Ring Guarantee

Items created for you as bespoke items of jewellery that have been personally designed will have a period of 30 days no question money back guarantee. However to save the hassle of refunding or remaking, for gold and diamond product we strongly recommend you obtain a silver equivalent of the ring you have designed to ensure it is exactly what you want before you place your order for the ‘gold and diamond’ product.

Ensure You Order the Correct Size of Ring

RingItOn cannot be held responsible if the ring you order does not fit. All rings are created exactly to the size requested. As a consequence, we recommend you invest in one of our ring size gauges which can be delivered to you promptly for an all-inclusive price of $8.95.

Faulty Products

RingItOn prides itself on the quality and artistic skill of its workmanship. However, we do offer a returns policy for incorrectly delivered or faulty products. This returns policy lasts for a period of 30 days after receipt of your item.
If there is a fault with the manufacturing of your ring, if the size does not correspond to the size ordered, if the wrong setting has been created or the wrong precious metal has been used, please contact us and we will email you full details of how to return the item. Please note that you will be refunded the full amount for the product, plus shipping costs.
Any damage caused to a ring or any item of jewellery created by RingItOn is not covered by our returns policy.

Returns Policy for Items Purchased from RingiItOn Affiliate Stores

Please refer to the store where you purchased the item and request full details of their returns policy.

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